Top 5 ways your company can benefit from social mediaSocial media is a buzzword around the Houston Business Journal offices nowadays as our Social Madness competition warms up and as we continue to enhance the newsroom's online presence.
Social Madness motivates regional businesses to step up their social media video game and get individuals engaged with their companies, starting with a Houston-only competition that will send out three finalists from our area into a nationwide occasion.
I'm typically asked why social media matters, and how something relatively so ambiguous to some people can be so essential.
Social network assists enhance all the fundamental pillars of excellent business, such as engaging with the public, converting on-the-fence observers into revenue-generating customers, and addressing customer care concerns.
Here are five of the most significant benefits to social networks:
1. Customer engagement. A simple search on a social media site is the very best start. If you're aiming to introduce your company, a search can help you find a community of individuals thinking about your field. If people are already discussing your brand name, you can participate the conversation. If the conversation is positive, present a call to action to motivate individuals to buy. If you hear a negative remark, fend off those possible risks by setting the record straight. The best part? Social media is conversational in nature, so people wish to talk. Reach out, and you'll be pleased with the results.
2. Income production. Social media broadens your direct exposure, increases traffic to your site, creates interest in exactly what you offer, and gives you the opportunity to provide promos or specials to seal the deal. The social media website Pinterest is an excellent example of how social media can help you satisfy profits objectives. Inning accordance with information from Emily Carr University of Art and Design cited in the Harvard Business Review, almost 1 in 5 Pinterest users "pin" something they later buy online. Information from shopify.com discovered that buyers described an online website from Pinterest are 10 percent most likely to buy.
But not just retailers can take advantage of social media. Have a look at American Express's content marketing project, Open Forum. AmEx produced an online neighborhood of posts and resources for company owner, sponsored by the brand name however not straight offering anything. The objective is to supply a service and then develop loyalty that will transfer to other business deals.
3. Building loyalty. Customers are more likely to stay with your brand if they trust you. Social media can enhance this. If you can show that your business lives by its values, people with the same values will respond-- and those photos of your workplace Halloween celebration contribute, providing a look of your character to make your company stand apart.
Social network improves the relationship with clients by establishing open lines of communication. If a customer tweets a question or complaint about a brand and is immediately answered, that actually strengthens the bond with the brand. Exist in the discussion and consumers will value it.
4. Idea leadership. You can connect with how to make social media work for your company your fans and followers, and meet new ones, by ditching the salesmanship and taking part in an intellectual conversation about your location of proficiency. Franklin Templeton Investments is a fine example of a company utilizing Facebook advantageously. The company's Facebook page posts valuable tidbits like real-time market updates, quotes from Benjamin Franklin and check here links to longer blog posts composed by financiers. Not every post straight includes the trading of bonds or stocks, but by providing insight to investors, a company can show that it understands exactly what it's discussing, and people might think about working with it the next time.
5. Seo. As much as word-of-mouth works, lots of people go straight to Google to search for exactly what they require. Having active accounts on different social media websites can assist put your company higher in page rankings and more likely to appear in a search.
Believe you're prepared to get started? Believe you need assist intensifying what you already have? Hope you'll expect my continuing series of posts about how finest to get going on various social networks websites.